I am unable to access the store. Can you provide a solution

del2000

I can't access the store or wheel. Please help

Freddy_

@del2000 Hi and welcome, This is an ongoing issue for some people and at present we are still awaiting a fix for this. Please see post below.

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Only option other than waiting for a fix is to try uninstalling, but this is not guaranteed to remedy the problem and also you would LOSE any stored BOOSTERS and LIVES

Thank You

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/314714/i-am-unable-to-access-the-store-can-you-provide-a-solution

Hi and welcome to the community.

Yes agreed with freddy. This is a very complex issue and still no fix is available at the moment. You may try reinstallation but you will lose your boosters and lives in this case.

Or you may contact our player support either directly from the settings of your game or with this link.

https://soporto.king.com/contact

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/314714/i-am-unable-to-access-the-store-can-you-provide-a-solution

Also slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

[Deleted User]

I think all you can do is to keep the game up to date and wait for the fix from the studio. Good Luck!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/314714/i-am-unable-to-access-the-store-can-you-provide-a-solution

Welcome to Sweet King Community! 👑

You can see some players have answered you that I hope nothing this happens. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

bearwithme

Hello @del2000 and a very warm welcome to our wonderful King Community! As Sukanta mentions above - I have usually run into this issue when the game thinks I am no longer connected to the internet. The games rely on a strong and steady internet connection and if there is a slight disruption or drop in signal, then the game sometimes thinks you are now playing offline. Sometimes this can be fixed by following the instructions above (clear cache etc.). You might also try resetting your router. But sometimes the only solution is de-installing and re-installing the app as mentioned above and you WILL LOSE all saved (not purchased) boosters and lives, since those things are stored locally on your device and not on the King servers.

Since you have found this community, I hope that you will stay and explore and spend some time with us. It is not only an opportunity to ask for help, but also to share opinions and ideas. There are also contests where you have an opportunity to win gold bars and badges and fun stories and games to read and play.

Here is a guide to help you as you explore the various areas in the community!

Crazy Cat Lad

Hi @del2000 and welcome to our Community!

If the issue continues, please email Player Support so they can take a closer look at this.

Email them directly from the game so they get all game data and can swiftly look at the issue. Go to Settings, Help Center, choose a topic and you'll find the Contact us button in the bottom.