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Purchases not added to my account
This in reference to ticket #9991948
I made a purchase but it did not get added to my account. Thinking it didn't go through, I made another purchase. That purchase did not get credited to my account either; however, both purchases did get charged to my PayPal account.
Answers
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Hi and welcome to the community.
You have done the right thing by contacting the player support. Since you have the ticket number and your complaint has been registered. I am sorry there is nothing much community can do here. The matter is with player support and they will give you positive response. Have patience with them.
Thanks.
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Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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@culleyann Hi and welcome, The community does not deal with purchases as it contains your personnel information and we can only advise you to seek help from customer support which you have done. They should get back to you within 72 hours normally but there is a bit of a backlog so you may need to be a little patient. You can also try going to paypal regarding this matter
Thank you
