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The challenge was to win 80 levels and receive an award of 50 gold bars. I received the prize for placing 1st, but did not receive the gold bars.
Hi @ahfl ,@cremion ,@sofi110713 .
The event is over on sunday. Normally gold rush event reward is distributed on monday any time. So dont worry if you have completed the required task it will appear in your game today at any time.
Thanks.
No ticket number. As I said, after replying I just got the same automated message again :( Five times.
Did you get a ticket number? You should get a ticket number once you reply to the initial customer support email. If you have a ticket number you need to give it time for them to look into your issue.
Is this a joke? I also tried that (several times, actually), and got the same automated answer again.
You need to re-reply to that email by typing Need Help.😊
How can we let anyone who can fix it know? I have submitted five requests for support, but I always get an automated answer to look at the community forum.
That is exactly what I have done. I always selected "Problems with my game" and then "prize not received", and all I get is automated answers telling me to post in the community. I could figure out on my own that that wouldn't help, but after five tries I decided to do it anyway.
Crappiest support ever.
I think this feature is not for everyone because same here.. Probably the prize is given to players selected randomly or if you are lucky
My guess
@lcfilipe Hi and welcome, You need to ask a question that will not direct you back to the community as we do not deal with prize issue
Try contacting support and choose problems with my game and prize not received when sending your email.
Thank you
Same problem here. I didn't receive the prize. I have contacted support 5 times already, and all I get are automated replies telling me to read the community forum.
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
As our game expert has already said, you will find your reward in your game today but if this is not the case then don't hesitate to let us know again.😊
We'll be happy to assist you.
Thanks!
hi dear @ahfl @cremion @sofi110713
welcome to our community sorry for the inconvenience.
for missing rewards you can contact support area from your game directly. you can contact here also 👇
you may asked your game ID here to know your game id please read this 👇
on facebook 👇
hope this helps have fun
I have the same problem did 81 or more levels and was 1st but did not receive the 50 gold’s bar prize
I have the same did 85 levels was 1st got the week rewards but no 50 gold ??? And now
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I lost my more then 10300 golden bricks premium currency of game while signing up for the first time from my 1 year old guest account my levels are same but my all items are gone now I can't level up without any items kindly give me any kind of support
My profile picture has been changed again and I didn't change it?
I am not getting the 50 yellow candies to show up which are needed to get past level. Have purchased max amount of extra moves and NOTHING
The spinach/bok choy ad doesn't work and keeps crashing. It's very annoying. I'm no longer getting any extra moves, boosters, or levels. The game is unplayable without it. Like so many others, I just keep getting that ad. Please remove this ad so the game becomes playable again. Thanks in advance.
I have been stuck on.this level for probably a month. When I so use a booster they don't always drop. Also the the striped candies don't fall as they should. With no opportunity to get free boosters I feel this game is done. It's no longer fun.
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
