I won this week’s race with over 80 wins. but did not receive the promised 50 gold bars.

lcfilipe

https://community.king.com/en/candy-crush-saga/discussion/comment/1129760#Comment_1129760

How can we let anyone who can fix it know? I have submitted five requests for support, but I always get an automated answer to look at the community forum.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1149819#Comment_1149819

You need to re-reply to that email by typing Need Help.😊

lcfilipe

https://community.king.com/en/candy-crush-saga/discussion/comment/1150370#Comment_1150370

Is this a joke? I also tried that (several times, actually), and got the same automated answer again.

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1152339#Comment_1152339

Did you get a ticket number? You should get a ticket number once you reply to the initial customer support email. If you have a ticket number you need to give it time for them to look into your issue.

lcfilipe

https://community.king.com/en/candy-crush-saga/discussion/comment/1152369#Comment_1152369

No ticket number. As I said, after replying I just got the same automated message again :( Five times.