Games not linking to my FB

Meyer2016

My two games are not linking to my FB profile. I was over level 1500 on candy crush and now all my progress is gone. I tried uninstalling both the games and FB from my phone and nothing worked. Please help!

Freddy_

@Meyer2016 Hi and welcome, Please see post below for help on getting your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hope this helps

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Please read the information on the post above

Meyer2016

I have done all of that

Freddy_

@Meyer2016 Hi, if you contacted customer support they would manually restore your levels for you. So cannot understand if you have done the above why you would not get your levels restored. what did customer support say.

Thank you

Meyer2016

OK...so I went on my Ipad and it seems like everything is fine. I am on level 1181. I guess its just my phone that wont link candy crush and candy crush soda to FB. I have updated my phone, I power cycled my phone. I have done everything short of throwing my phone against the wall!! Side note: this issue happened about a month ago. I gave up on the game cuz I was getting nowhere on fixing it.

Freddy_

@Meyer2016 Thats strange that you have your levels on one device and they are not syncing on another. Only thing i can suggest is to uninstall the game on your phone and try to log back in with your account details from your ipad and see if this rectifies the issue, but in doing this any stored boosters on your phone would be lost.

If you have your levels on one device this is more a connection problem with your phone device /game connecting to the server correctly.

will tag @kiara_wael and @Sukanta_Biswas to see if they can think of anything else you could do

Thank you

Meyer2016

thank you!!!

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1131877#Comment_1131877

Did that work?