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Not getting rewards
I'm getting EXTREMELY FRUSTRATED! This stupid Genie tier thing didn't give me my reward! It said I had to clear one level to receive tier 2 reward. I did and i wasn't given my reward. It's upsetting because it's like a tease or a lie. I'm not sure which. But it would be nice if you'd get what your promised. Now it says I need to win 5 games to get level 3 rewards. IT DIDN'T GIVE ME LEVEL 2!
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Answers
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@shirleeg Hi and welcome, I have not had this feature so not sure exactly how it works, normally you need to clear all 5 levels for any rewards but as said not had this so may be wrong for this feature.
If you believe you are missing rewards you will need to contact customer support from your game
Go to settings , help centre and send them an email and they should help you with this
Alternatively you can you can use the contact us below but you will need your game ID for this
Thank You
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Hi and welcome to the community.
There is no reward for genie at any stage for clearing 1 level. All rewards are divided equally into 5 levels a piece. So 100 levels divided in 20 rewards within 2 weeks. So most probably a misunderstanding.
Thanks.
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Hello
The Magic Season event is very straight forward.
Start with completing 5 new levels on your Saga map to unleash the magic.
After this keep playing and for every five levels completed you can unlock the next tier in the Magic Season and claim some sweet rewards.
You'll have two options when unlocking the next tier and claiming rewards, a free option and a purchasable which will give you better and more rewards.
Pass five levels and then check the Magic Season under the events tab and Jellybeanie will give you the rewards and further directions in the game.
Remember that the Magic Season runs only for two weeks at the time.
I understood that you did not receive the reward after passing the 5 levels of the second level, right? If so and you consider that it was an error, follow the steps indicated by Freddy Falkner, but perhaps there is no error and you should only claim it as I have indicated.
Good luck!
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I appreciate the responses but i guess i wasn't to the point enuf. It says it gave me 2 color bombs. I didnt recieve them at the beginning or after i completed 5 levels. Even tho it says I did. I thought i misunderstood about getting them as a free thing ay the beginning of the challenge or whatever bc it had a check mark. But they weren't there. Then i saw it say to clear 5 levels for next reward. So I thought its rewarded at the 2nd level. Still didn't get them.
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Welcome back 😉
In fact, Rewards from Magic Sessions will not work directly in your game, meaning you will have to claim Reward.This is a very good system, where you can take a break from the game and get rewarded even after returning to the game.
Anyway can you show me a screenshot that the reward didn't work even after you made the claim?
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Thank you but i did claim it. It marked it with a check mark but never loader to my boosters.
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@shirleeg Hi and welcome, I have just got this feature today and got my 2 color bomb reward at level one completion but only after claiming them. So you should have had these load to your inventory. If you believe you have not received these please contact customer support from your game
Go to game settings and help center and send them an email and they should help you with this
Thank you
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Hi dear if you are sure you didnt recieve your reward please contact our player support either directly from the settings of your game application or use below link.
You need your game id for this.
Thanks.
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