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I was at level 551 on my iPhone that I don’t use much for candy crush. Can you help?
@LanceS Hi and welcome,
Did you play on your ipad online as it sounds like you may have to been connected for some reason to allow your levels to sync
Would try the standard troubleshooting tips of making sure both your device and game are up to date log out and restart your device, then log back in and see if this resolves your issue, also try playing a level to see if this forces it to connect to the server correctly,
If not you will need to contact customer support to get your levels restored
Thank you
Hi and welcome to the king community.
Please Log out, update your game application, restart your device and login again. After login try to play and clear a level and see if you recover your progress.
If you still dont recover your progress please follow the instructions in below link.
Thanks.
Hello and welcome to the sweet King community. I hope I can help you with this link 👉 Progress
If your problem is not solved, please come back and let me know.
Thanks and keep enjoying
Please check the post above. Thank you.
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
