Game Freezing/Lost Money and Bars 😡

amandath

My game keeps freezing mid play. I have lost countless gold bars(that I purchased) on boosters. I have restarted my phone, made sure the app was “updated”.....everything that has been suggested by the King helpers. I’m just annoyed that I have lost money and gold bars.What can be done to help?

Freddy_

@amandath Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache see if this stops your freezing crashing problems

For purchased gold bars the community does not deal with gold bar issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315759/game-freezing-lost-money-and-bars

Hi and welcome to the community.

Oh so sorry about that. Please read this article about game freezing, crashing or loading issues.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

And for purchase refund issues you need to contact our player support as mentioned by freddy.

https://soporto.king.com/contact