Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
My app on my iPad keeps on going black .
Options
Answers
-
Hello @kymsam and good day to you.
Since you are also playing in other devices, may I suggest that you back up the app from your phone, provided it is iPhone with iTunes and sync the app with your iPad? This way, you have the backup of your game and may be boosters and you don't need to reinstall.
If it still didn't work, I suggest you stop playing via iPad and just via mobile whilst you get the issue sorted out with Apple since our CM, Mr Crazy Cat Lad has mentioned that it is mostly likely the device issue. This way you won't lose your booster each time you reinstall the game as boosters and lives are stored locally on the device system.
Hope you are still enjoying the game nevertheless. Whilst you are here, may you be interested to participate in our on-going contests and stand a chance to win some gold bars to your game? 😃You can purchase boosters using gold bars that you've won. Good luck and happy trying.
Please let us know if you still need help with other issues.🤗
