Lost levels Can you please help?

kka001

No one can help?😢

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1163987#Comment_1163987

Hello dear Sorry that no one answered you again. If the identification number is different on the two devices, it is because they are different accounts. Please follow the steps here again

👉 progress. But make sure to enter the same email address and password on both devices.

It can also help you to read this

kka001

We tried this several times but it doesn’t help, Candy Crush does not connect to the right account

Freddy_

@kka001 Hi and welcome. If its the iphone connecting to the wrong account, please try uninstalling the game and facebook. Then clear the cache in Safari (this is important). Log out and restart the device. then install just the game app and try connecting to your account. If this then connects to the right account then install facebook again.

Let us know if this works or not

kka001

It worked! Hé only lost his lives and boosters, but ok. Thanks à lot for your help !

Freddy_

@kka001 Hi, glad to finally see you have hot your game back up and running. Happy crushing