What's wrong with Candy Crush Saga

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1165176#Comment_1165176

Yes, other players have reported the same problem with the free spins wheel. I hope the fix comes early Monday.

wykoon

Hello there @MarilynL and good day to you.

Understood that few of the events in your game has caused your game to close itself. Please be informed that events/challenges in the game is not a permanent feature and it is still being tested to certain group of players. Thus, it will disappear and re-appear from time to time and there may be slight glitches.

Whilst waiting for the events to be fixed, please continue playing the game and avoid watching the free ad so your game won't closes itself and cause further disruption in your game.

Also, please let us know the device model that you are using to play your game to enable us to diagnose the problem better.

Thank you for your patience and hope to hear from you soon. 😊

MarilynL

https://community.king.com/en/candy-crush-saga/discussion/comment/1165375#Comment_1165375

Hi, if you look on the previous page here you will see that I have already put all the details in a previous message. Thanks

wykoon

Hi @MarilynL, thanks for pointing out.

I've read the previous message and noted that you are playing your game using a phone but no mention on the model.

Thus, it would be great if you can let me know the phone model you are using for e.g. Samsung Galaxy Pro, iPhone 11, etc. as this info will be useful for the game Studio in facilitating their investigation 😉🙏

MarilynL

https://community.king.com/en/candy-crush-saga/discussion/comment/1165415#Comment_1165415

I already answered this, with all my information. I have no idea where the post has gone, but I cannot find it now. I'm using a Samsung Galaxy Note 8 Android version 9 no software updates available, no updates available on Play Store for CCS. Done all the things that have been suggested on here.

wykoon

Hi @MarilynL.

I can't find your other discussion as well, probably it has been removed because it's duplicate. Anyway, thank you very much for you info! Hope we can update you and other players soon.

Thank you again for your patience. Keep crushing those candies and enjoy other events in your game! Meanwhile, you may want to explore this community whilst you are here especially the contests area and stand a chance to win some gold bars to your game, which in turn can be used to purchase boosters 🤗

Cheers and stay safe 😉