Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Can i get my levels back?

I created an account to save my progress since i no longer have it connected to my facebook. I got a new phone and it said that my account didn't exist and so i created a new one and it took me back to level one. I've had this game for years and i was up in the 4 digits. I just hope i can get my levels back.

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aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/317029/can-i-get-my-levels-back

Hi and welcome to the king community.

Very sorry about that. On the new phone you have to login with the same email id which you used on the old device otherwise it will not sync your progress correctly.

If you are not connecting it properly with your old account or it is no longer available then the only wau to recover your progress manually. So please try above steps if you are failed to recover your progress please let us know your game id and the level you were on and we will request our CM to restore your progress manually.

To know your game id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

Origins7_Dale

Hi @Katie0906,

To get your levels back, need to sign in with the "Email" account you used for those levels.

Can also see my post on 10/8/2020 at:

I can’t send nor receive lives via Facebook 👉 Update your game! - Page 13 — King Community
https://community.king.com/en/candy-crush-saga/discussion/311707/i-can-t-send-nor-receive-lives-via-facebook-update-your-game/p13
https://community.king.com/en/candy-crush-saga/discussion/311707/i-can-t-send-nor-receive-lives-via-facebook-update-your-game/p24

Also on 10/22/2020 at *Page 24 above.

Both have links for you, on what to do.

Once you have done the above, if issue is not solved, here is how to "Contact King Support":

Here is what you will need:

*User ID#
*Receipt Of Purchase (Or Order# etc...) - Screenshot *Or any issues you have, like "Error Codes", etc...
*Name Of Game
*Device You Play On
Be sure to use or tell "Support" the "Email" you used for your lost levels!

What is my User ID and where can I find it? — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Your "User ID#" is the same on all King games you play on.

ᐅ How to take a screenshot
https://www.take-a-screenshot.org/

Contact us
https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".

This should help you out.

Take Care & Welcome To The King Community - Origins7 Dale, 😀

11/3/2020

Mr_Peely

Hi @Katie0906

Welcome to the Community!

You can find out more detailed information about lost level or progress.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

If this solves your problem and you find it helpful, please click on "accept this answer". Thank you for your understanding and have a great day!

Welcome! 👋

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