I am not receiving any lives

barbim71

for about 3 days now, i am not receiving any lives from friends

[Deleted User]

Hi @barbim71, welcome to the Community!

🔺 If you have the game Facebook connected, don't forget to make sure that the Game has access to your Facebook Friends List since this permission will automatically expire from time to time. If the Game doesn't have the access all lives will stay blocked. Check HERE for more help on this. 

• Here are a couple of handy guides on how to keep your Apps updated on Android and iOS.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/317251/help

Hi dear welcome to the community.

Please do the standard troubleshooting by Log out, update your game application, restart your device and login again and check if it helps you.

There is some issue on facebook for sending and recieving lives. Our studios are working on it and hopefully soon it will be resolved.

Thanks.

[Deleted User]

Hi @barbim71, welcome to the Community!

🔺 If you have the game Facebook connected, don't forget to make sure that the Game has access to your Facebook Friends List since this permission will automatically expire from time to time. If the Game doesn't have the access all lives will stay blocked. Check HERE for more help on this. 

• Here are a couple of handy guides on how to keep your Apps updated on Android and iOS.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/317251/help

Hi dear welcome to the community.

Please do the standard troubleshooting by Log out, update your game application, restart your device and login again and check if it helps you.

There is some issue on facebook for sending and recieving lives. Our studios are working on it and hopefully soon it will be resolved.

Thanks.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/317251/help

Hi and Welcome to our Community

There is currently an issue with sending and receiving lives for some people, At present this is being investigated and we will update when we have any news on a fix for this

https://community.king.com/en/candy-crush-saga/discussion/314506/receiving-and-sending-lives-via-facebook-not-working

Mr_Peely

https://community.king.com/en/candy-crush-saga/discussion/317251/i-am-not-receiving-any-lives

Hi and welcome to the Community!

Check if your Candy crush game is updated to the latest version and check if you have enough space of at least 2GB free on Storage or SD.

If done so try to log out and try restarting your device open game and log back in to the game. See if this helps.

Have a great day!

barbim71

let me clarify my previous post, i am still not receiving lives from friends on facebook, this has nothing to do with playing on my phone, so telling to update my app or logout and log back in on my device DOES NOT help me.