not getting gold bars

jesshynd

i keep coming first on the episode race thing and it shows that i win 5 gold bars however i never receive them. also i’ve stopped being given the option to spin a wheel to carry on or to watch ads at all

Freddy_

@jesshynd Hi and welcome. Guessing this is for candy crush saga and you are in the candy crush friends forum, but not to worry as it will be moved to the correct forum

please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

The Video ads and free spin are bonus features they are not always guaranteed to be ii your game. They are given to groups of randomly selected players. So this just means you are not in those groups at present but you could be again in the future

Hope this helps

Unknown

This content has been removed.

Lotus_Flower

Hello @jesshynd,

@Freddy_Falkner has given you excellent advice. In addition to that, if you still are not receiving your gold bars, you can try uninstalling and reinstalling the game.

HOWEVER! This is a last resort because you will lose any boosters you have saved!

I had to do that recently and it fixed all of my game problems.

Please let us know if your problem with the missing gold has been resolved. If it hasn't, please take a screenshot of the game showing you won the gold bars, and then take another screenshot after you accept them. Please also include your plader ID. It can be found by double tapping/clicking on the King symbol on your profile page in the game.

jesshynd

i’ll finish the episode on the top of this list but then never get the option to retrieve my bars and they never get added. this one was taken at the start of the episode as an example. i’ve uninstalled and reinstalled and all of that

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1187565#Comment_1187565

Hi and welcome. as mentioned above.you need to contact player support directly from the settings of your game application.

Thanks.