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Don´t show me the celebration

Briana57
Briana57 Posts: 4

Level 1

edited November 2020 in Support

Hi! I want to be part of the anniversary celebration of Candy Crush Saga, and I update the last version of the game in my cellphone, my account is connected to my Facebook and it still don´t show me the celebration, I want to win the 24 hours lives too and play the exclusive games for this event, how can I do it?, can you help me?, because my principal screen is like before and I know you changed it.

Answers

  • Hi @Briana57

    ❤️ Welcome to the King Community ❤️

    The celebrations are slow to come out on every bodies game. I was told we have until Nov. 9th to collect the 24 hour lives. If you’re playing on a PC it might not happen at all. Just keep your eyes open until the 9th and then come back for help if you don’t have it then. 👍

    If you haven’t joined/register in the King community and also if you haven’t logged in then go...

    ➡️ Here ⬅️

    If you want to get started in the community then start...

    ➡️ Here ⬅️ 

    If you want to win gold bars then go...

    ➡️ Here ⬅️

    It’s a community for connecting with players of all the King games. You can go to each game community and ask the support sections questions about problems you’re experiencing at the moment or enter the other areas for fun and polls and other enjoyments. 🤗

    Ask me any question you have and I’ll try to answer them to the best of my ability or I’ll refer you to a link or a community manager to find the answers. 👍

    Remember to have fun and relax. 💕💫

    ❤️Teresa 🦋🌺🦋


  • Mr_Peely
    Mr_Peely Posts: 3,333

    Hi and welcome to the Community!

    Check if your Candy crush game is updated to the latest version and check if you have enough space of at least 2GB free on Storage or SD. Sometimes these events are tested only for a few players and not all may have access to it. Try doing these steps given below and see it helps.

    If done so try to log out and try restarting your device open game and log back in to the game. See if this helps.

    If this solves your problem and you find it helpful, please click on "accept this answer". Thank you for your understanding and have a great day!

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and welcome to the king community.

    Please do the standard troubleshooting tips by Log out, update your game application, restart your device and login again.

    Please note that the bonus events sometimes take time to appear.

    Thanks.

  • Freddy_
    Freddy_ Posts: 68,477

    @Briana57 Hi and welcome the 24 hour unlimited lives was for national candy and this has now passed so apologies if you did not get this but is no longer available

    The candyversary celebrations are a bonus feature so they are not guaranteed to be in you game. Bonus features are given to groups of randomly selected players. So this just means your not in that group at present but you could be n the future.

    To make sure you are getting the features available to you regularly check your game for updates and log out and restart your device. and log back in. this will ensure your game is running the best it can

    Thank you

  • zues2010
    zues2010 Posts: 1

    Level 1

    Don Hicks were are you?

Hey! Would you like to give us your opinion?