Need Help

Miriam_Wambugu

Hi guys, I've hit it hard. At level 7851, our good team introduced the "win streak" thing, I guess to replace the bot or something. It's been weeks now and I don't know where to start from anymore. I use my desktop to play, and currently its poor graphic features prevent me from seeing exactly what/ where I'm supposed to click to play the level 7851. I'm attaching a screenshot to show you the poor visual I get (my bad of cos coz the machine is mine) but can someone please send me a screenshot of how they maneuver around the "Win Streak Unlocked" screen to access the level they're playing please? I'm sure each of you has this screen at your current level not necessarily the one I'm playing. THIS SCREENSHOT REQUEST IS FOR DESKTOP/ LAPTOP USERS ONLY, Please help me urgently.

Thank you.

M.E

Freddy_

@Miriam_Wambugu Try playing on the facebook app or king.com/games and see if this has any improvement on your graphics and hopefully you will be able to get rid of the win streak activation on this. which should hopefully then stop it on your windows 10 app

Freddy_

@Miriam_Wambugu Hi and welcome, you have not included a screenshot of your issue so little hard to advise you on the problem you are having and have had no reports of any issues with this feature

Thank you

Miriam_Wambugu

Here's the screenshot to accompany the above post/ request pls:

You'll see that the "win streak" screen is imposed over the level play screen, and the only visible way to get back the level play screen is by pressing "escape", but when I do it takes me back to the level selection screen in the 2nd screenshot.

Freddy_

@Miriam_Wambugu Hi and welcome, this looks like you have a serious graphic problem with the game which i can only guess at being your device. you may need to check all your windows updates are up to date and all you device hardware drivers especially graphics are also up to date.

Not a lot else i can see regarding helping you with this

Thank you

Miriam_Wambugu

https://community.king.com/en/candy-crush-saga/discussion/comment/1200063#Comment_1200063

Freddy_Falkner please check above, in my reply to the initial post. Thank you for being here to help 🤩

Crazy Cat Lad

Hi @Miriam_Wambugu and welcome to our Community!

Please try the trouble shooting steps here and wee if they help:

https://community.king.com/en/blog/discussion/234689/play-your-favorite-king-games-on-windows-10

Miriam_Wambugu

https://community.king.com/en/candy-crush-saga/discussion/comment/1200205#Comment_1200205

Thank you. I've actually reinstalled and for a few moments I didn't see the effing "Win Streak" screen. Then as everything settled it reappeared. I buy the earlier graphics assessment given by Freddy_Falkner. But just to ask, is this "Win Streak Screen" only visible in my game (for those playing on laptop/ desktop)? If you all getting it, can someone please share how their screen looks so I could estimate where the button to remove this screen and continue new levels is situated within the screen please? That will be just about it. TIA

Freddy_

@Miriam_Wambugu Hi and welcome this message only appears once when it is activated and you do not see it again. Are you playing via an internet browser or the windows 10 app

Thank you

Miriam_Wambugu

https://community.king.com/en/candy-crush-saga/discussion/comment/1200686#Comment_1200686

https://community.king.com/en/candy-crush-saga/discussion/comment/1200686#Comment_1200686

I'm on the app on Windows 10 :)

Freddy_

@Miriam_Wambugu Try playing on the facebook app or king.com/games and see if this has any improvement on your graphics and hopefully you will be able to get rid of the win streak activation on this. which should hopefully then stop it on your windows 10 app

Miriam_Wambugu

https://community.king.com/en/candy-crush-saga/discussion/comment/1200686#Comment_1200686

Alright, thank you :) I'll give it a try.