Game not letting me finish levels or link to App Store

Oulam

i am on level 2539 and now I’m getting the follow issues ..

what do I do I don’t want to lose my progress

Freddy_

@Oulam Hi and welcome, This is for Candy crush saga and you are in the Soda forum, but not to worry as it will get moved to the correct forum.

Have you tried signing into your account ? are you seeing any error messages when you are trying to sign in

Thank you

Oulam

@freddeline hi this is the error msg I get when I try to log in with account again

Freddy_

@Oulam , There is more information on this error in the post below, Unfortunately the only fix for this at present is to uninstall and reinstall the game, but if you are playing via a mobile device you will LOSE any stored BOOSTERS and LIVES.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1202370#Comment_1202370

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

By the way, I will tagging @Lola_Pop moves this thread to Candy Crush Support Community.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Greymane

Note: before uninstalling a game, the progress should be saved as well. And funnily the main issue here is about saving progress Lim

johan1082010

Hmm.

neloomis

I just updated my app on my IPAD this morning, and now the Royal Path I paid for has disappeared. I still had at least another level and was no where near being out of days!