I cannot connect to app to buy or use my gold bard

Aliyanna

1324611073 is my game id

Freddy_

@Aliyanna Hi and welcome, For problems with not being able to connect to store please put your ID in the post below

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Thank you

Aliyanna

132461073

Aliyanna

1324611073

Aliyanna

1324611073

Mary_Kay

Have you tried logging out and updating your game and then restarting your device? Mine was doing this yesterday and a restart fixed it. That's always the first thing I try. Good luck.

Aliyanna

Did not work. I have tried everything.

wykoon

Hi there @Aliyanna and good day to you.

I suspect that your game may have crashed. Please visit the following website and select the relevant subject matter.

If you're playing with mobile ⤵️

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

If computer ⤵️

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Hope above link provides you some insights. Let us know if you need help with other issues.

Thank you 🙏🏻❤️