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Answers
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@glamgrl55 Hi and welcome, Firstly you would need to check your scores as there is a graphics issue that happens now and again that the graph shows you have reached the target but when you add the team scores it does not reach the target. In this case the scores are counted in the background and when your team reaches the target the rewards are then given if it is done in the allotted time
If you are sure your team reached the score
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
