why shop do not open?

dyun

why ship do not open?

wykoon

Hi there @dyun and good day to you.

Do you mean that you can't access the shop because the page keep loading? If yes, please disconnect from the internet/wifi in your device, wait for several seconds or more and reconnect back the device to the internet. Wait for all the background images to be loaded properly and click on the shop again and see whether you are able to access.

Alternately, you may reboot your device after logging out from the game and log back in to see if you are able to access the shop.

Please try and let me know the outcome or if you need help with other issues in the game.

Thank you ☺️

wykoon

Hi there @dyun and good day to you.

Do you mean that you can't access the shop because the page keep loading? If yes, please disconnect from the internet/wifi in your device, wait for several seconds or more and reconnect back the device to the internet. Wait for all the background images to be loaded properly and click on the shop again and see whether you are able to access.

Alternately, you may reboot your device after logging out from the game and log back in to see if you are able to access the shop.

Please try and let me know the outcome or if you need help with other issues in the game.

Thank you ☺️

dyun

still no progress despite trying to open the shop?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1210371#Comment_1210371

Hi @dyun . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

wykoon

Hi again @dyun thank you for replying.

Please check whether your app is up to date and update it accordingly.

If the shop is still not accessible, it may means that game server is lagging.

Kindly wait for a while before you access the shop.

Thank you for your patience.

Freddy_

@dyun Hi and welcome, If you have done the standard troubleshooting tips

Check your game is up to date and log out and restart your device , then log back in and this has not solved you shop issue

Please contact customer support from your game so they can look in to your shop issue.

Go to settings - Help center - purchases and gold bars - send them a message

Thank you