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Invalid access token
Best Answer
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@pennynasworthy Hi and welcome, The invalid access token is a Facebook issue and you would need to talk to there support regarding this, although most people report restarting there device solves this issue .and its only a temporary issue
There is an issue with sending and receiving lives that is being investigated but at present we have no time frame on a fix for this
Thank you
Answers
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Hello there @pennynasworthy and @Bilamber8 and good day to you both.
The issues are with Facebook and you may read the following article from the Help Center.
On 14 September 2020, Facebook made a change to its platform and this has changed the behavior when trying to send or receive lives in the game.
We'll continue to investigate this error and try to work with Facebook to find a solution.
What to do
We kindly ask that you use the following steps:
- When you press to send or receive a life, you'll receive a prompt to sign in to Facebook.
- Press this prompt and you'll see that a new tab opens in your native browser (this would be Safari on iOS, for instance, and Chrome on Android devices).
- Log in to Facebook through this browser and you'll now be able to send and receive lives.
- Please note that you need to log in again even if you're already logged into Facebook through the game or you have the Facebook app on your device. If you do not log in again here, the send and receive lives feature will not be activated.
Please note that if you clear the cache of your native browser, you'll have to repeat this process. If you have an application that automatically clears the browser cache, this could mean that the issue repeats.
Keep your game updated
Please check for updates to your game regularly. For your convenience, here are a couple of handy guides on how to keep your apps updated on Android and iOS.
We apologize for any inconvenience this issue might cause, and also thank you for your patience. Our hard-working team will have this issue resolved as quickly as possible so that you can continue enjoying the best gaming experience.
If you need more information or have comments about this, please feel free to visit our dedicated Community thread.
Please let us know if you need help with other issues in the game. Thank you 😊
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@pennynasworthy Hi and welcome, The invalid access token is a Facebook issue and you would need to talk to there support regarding this, although most people report restarting there device solves this issue .and its only a temporary issue
There is an issue with sending and receiving lives that is being investigated but at present we have no time frame on a fix for this
Thank you
