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Why i lost all of my inventories after my phone was shut down due to lowbattery?
Hi there @chelmica and good day to you.
Your game may not be properly loaded after your device shutdown due to low battery.
Please exit the game, turn off the internet/wifi signal in your device, wait for several seconds or more and then turn back on the internet/wifi signal in your device. Go back into the game and play a level. Check your inventory and see whether those boosters are back.
I hope I've answered your question and let me/us know if you need help with other issues in the game.
Thank you 😊
Hi and Welcome to our Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Please read links bellow about lose booster!
https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it#latest
or please report this to our Player Support Team here,
This is strange, since I've had my phone shut down a couple of times while playing and it never did this (after I came back to the game, the inventory was there, since the memory is stored in the device itself).
Maybe @Crazy Cat Lad can help you with this one. Hope you get your boosters back 😬
@chelmica Hi and welcome, Sorry to hear this has happened to you but in the case of mobile devices the boosters are stored on the device itself. So if your phone or game crashes, you uninstall or even change phones your Boosters are lost not / Recoverable. unless you had any unused purchased boosters and you can contact support from your game regarding these
Hope this helps
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As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
how to retrieve my account using my user Id as my email doesn’t seem to work
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
