I got a new device. Started at level 0. Accidently ok'd the new account. Can I get my OLD account?

cmfrederick

Yup, messed up. Got a new device so level went to 1. On new device accidently allowed/accepted/updated the new game. Checked on previous device to update, but it had already starting over on that device also. HELP!!! User ID 1193865592.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/319541/i-got-a-new-device-started-at-level-0-accidently-okd-the-new-account-can-i-get-my-old-account

Hi and welcome to the community.

Dont worry. Just login to the same user id which you were using before ( facebook or king account). And try to play and clear a level and see if you get progress back.

Please check this below link for some more details.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

if you still have issues please let me know and we will further see how can we help you.

Thanks.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/319541/i-got-a-new-device-started-at-level-0-accidently-okd-the-new-account-can-i-get-my-old-account

hi dear welcome to our community.

follow above mentioned steps.

I'm tagging to Community Managers they will try restore your progress manually. please keep patience it may be some time difference because they are helping others players also .

@Lola_Pop @Crazy Cat Lad

Crazy Cat Lad

Hi @cmfrederick and welcome to our Community!

Please check if you can restore the game via the options on the page @aijaziqbal posted. If nothing helps, please let us know on this thread!