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I had a Key to the Music box on my map with almost 2hr to win it. I was just 1 level below that key. Passed the level and the key was just gone. I was supposed to get 30 min boosters and lives!!! đđđ Please explain!
Hi @olyamt did you change your device time?.. It might have affected the 2hours time limit?.. Otherwise there is no way we would know what happened.
@olyamt Hi, yes i know but a lot of questions get redirected to the community. this question does not, but you can chose problems with my game and awards not received
Thank you
@Freddy_Falkner thank you for your quick reply, but it was NOT a purchase therefore there is no 'missing bars or rewards'. It's a prize that was supposed to be awarded for completing levels and it was not. My game is absolutely up to date. Thanks
@olyamt Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereâs my 30 gold bars after passing to level 6200 I fill cheated
This is happening a lot. Anyone else?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isnât updating Episode Race counter isnât advancing Game progress resets to level 19,686 after closing and reopening the game Sync issuesâŠ
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porĂ©m o jogo fechou de forma repentina, ganhei um brinde por isso, porĂ©m perdi o Super Brigadeiro. GostariaâŠ
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donât, here's a quick explanation: đ Video ads are not a permanent feature in the game. Like other special features, they can come and go. TheyâreâŠ
Welcome to the Community đ If youâre having trouble with your game, whether itâs missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center đ Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toâŠ
