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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Failed to connect
Answers
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My claim reward button is greyed out and don’t know why.
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Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
Thank you.
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Hi and welcome to the community.
Please do the standard troubleshooting tips mentioned by kiara and if you still unable to connect store please report to our player support directly from the settings of your game application. Or with this link.
thanks.
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Welcome back 🙂
Sorry, you cannot purchase the Golden Lamp through Goldbars, meaning that the Lamp can only be purchased with Real Money. Your another problem is server issue and you can check again by restarting the game app.
Can you show me a screenshot of the problem?☺️
Thanks!
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