Server Error

gator717

I keep receiving a Server Error. Game doesnt connect/load the chocolate box, Fantastic Five, and I cant purchase extra lives.

How can I fix that? Thank you.

Spinnifix

Hello and welcome to our beautiful community

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please empty the cache and restart!

Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

kbloom2

Comment one

kbloom2

Comment 2

kbloom2

Comment 3.......this is dumb....spam block??? What a load of nonsense. Now I have to wait 120 seconds to send a third comment. What the crap. All I want to do is get my first 5 comments. I wonder if this is 120 seconds yet. Probably not. This is crap.

kbloom2

Ok now for comment number 4. Soon I will have 5 comments needed to move forward in this community, I hope this helps me in candy crush if it doesn't this was NOT worth it

kbloom2

Comment number 5!!!!! I win!!!! YESSSSSSSSSSSSS

gator717

@Spinnifix

I cannot log-in in the game because I keep receiving the error message. I am very upset because I was in 2nd place in the event (collecting stars) and since I can't connect to the server, I can't play the event or collect rewards. I still can't connect so no chocolate box, no Fantastic Five, no extra lives.

Spinnifix

https://community.king.com/en/blog/categories/other-issues

https://community.king.com/en/blog/categories/blog-posts

Hello!

Here is a link that might help you further. Are you on the computer? Because then I can't help you any further. Please have a look at the help center! Here on the page.

Spinnifix

Your game is experiencing this problem because your game is not connected to the server. There can be several problems. So make sure your game is connected to the server before starting the game. For now, I would ask you to review the steps below. Check app update> de-register game> restart device> open game and register. If your game app is corrupted, you will not be able to sign in or sign out of the game. Let me know if you see the picture below when you sign in or out.

@gator717

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1232819#Comment_1232819

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Our game Expert @Spinnifix has already given you all the helpful information and I hope your problem has already been solved.😊 But if your problem is not solved yet, please let us know.

Thank you.