Can’t get into the game.

MarcS1967

When I start up the game the daily treat calendar pops up and says “next treat available in 10 hours”. That’s as far as it goes. The daily treat calendar is locked on the screen and I can’t close it out to begin play. Can anyone help?

Freddy_Falkner

@MarcS1967 Hi and welcome, Please try checking your game is up to date and logging out of your game and restarting you device and then try logging back in and see if this solves your issue. There has been two other reports of this today so may be a temporary glitch. Will tag @kiara_wael as she may be able to get someone to look in to this

MarcS1967

I did try that. But no luck. Thank you though.

This is what I get.

MarcS1967

I had to delete and reinstall. Problem fixed.

Freddy_Falkner

@MarcS1967 Thank for letting us know

imyo86

https://community.king.com/en/candy-crush-saga/discussion/comment/1240784#Comment_1240784

Thank you for the information. I have the same problem too. Have you lost your progression or any of your boosters after having done what you did?

shari1948

Same problem. Screen has been frozen since yesterday.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1242403#Comment_1242403

Hello 👋

Welcome to the sweet King community. Thank you for reporting that you have the same issue.

Please try other options before uninstalling, as you may lose drivers. Progress is not lost on reinstallation. Have you tried logging out / restarting device / clearing cache / logging in? Those steps should help.

I would also try turning the internet off and back on again.

I would appreciate if you keep us informed of the evolution of the problem.

Thanks and keep enjoying

imyo86

https://community.king.com/en/candy-crush-saga/discussion/comment/1242776#Comment_1242776

Thank you for the interest you showed to my report. Yes I've tried it all and it didn't work. I'm afraid if I uninstall I'll lose all my progression.. it would break my heart 😁

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1243434#Comment_1243434

No, don't worry about progress, you won't lose it, as long as you're playing with a King account or with Facebook, of course. You must save your progress using an account. But in the reinstallation if the boosters can be lost.

That is why it would ultimately be

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1243434#Comment_1243434

Welcome back to the Friendly King Community's Candy Crush Saga forum.

We've got a few more reports on this and I think it's a temporary problem. I'm going to report the matter to my team right now and I'll let you know as soon as I get any information😉

You don't have to follow any troubleshooting steps right now and just keep playing the game.

Thanks!

Elissavet27

Hi, I have the same problem here from yesterday!

Elissavet27

Can someone help me? What i have to do?

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1244079#Comment_1244079

Hello 👋

Welcome to the sweet King community

. Please read the messages above ⤴️

Dwin

https://community.king.com/en/candy-crush-saga/discussion/comment/1243804#Comment_1243804

The point is that since you cannot close the calendar you cannot play the game.