Game frozen on apple tablet

Question

Hello

I’am playing on an apple tablet, the game is updated, I have tried closing out the app and shutting down, no help there.  I’m saddened to learn if I delete app and reinstall I will lose all my boosters.  Is there anyway to not have that happen?  Game loads the daily prize but then freezes.  We have waited several days thinking it will allow me to play.   Thanks,  Pam

kiara_wael · Accepted Answer

https://community.king.com/en/candy-crush-saga/discussion/320533/game-frozen-on-apple-tablet

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

Werner_Cichy · Accepted Answer

https://community.king.com/en/candy-crush-saga/discussion/320533/game-frozen-on-apple-tablet

To be on the safe side, wait for the next update. I had the problem with another game on Windows. It was fixed after the next update.

wykoon · Accepted Answer

Hi there @pamelaellis and good day to you.

If the game keep freezing or crashing even after you've performed all the basic troubleshooting methods that you've mentioned. The only way is to reinstall the game and yes, you will loose the boosters.

However, please back up your app now in your iTunes before you reinstall to ensure that your progress and/or boosters are saved. After you've reinstalled the app in your tablet or install the app in iPhone, you can sync the app in iTunes with your device and your progress and boosters (hopefully) may be transferred accordingly. I think @bearwithme can provide further guidance on this area.

Also, please check to be sure that your device is compatible with our games, find out more here.

Please let us know if you need help with other issues on the game.

Thank you ☺️

aijaziqbal · Accepted Answer

https://community.king.com/en/candy-crush-saga/discussion/320533/game-frozen-on-apple-tablet

Hi and welcome to the community.

Please note that freezing game on daily treat calendar is an issue and already the studios are working on it to find a fix. As this is weekend so it might take some time. Please have patience and soon it will work fine.

Thanks.

Freddy_ · Accepted Answer

@pamelaellis Hi and welcome, As stated above the issue is being investigated but we will have to be patient

For iphone ipad, try force closing the game and clearing the cache in safari and log out and restart your device to see if this helps

If this does not work the only option at present is to wait for a fix or to reinstall the game as a few people have reported this solves the issue, but in doing this if a mobile device you would LOSE any stored BOOSTERS or LIVES, but hopefully the issue will be resolved soon

Thank you