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how come I can't receive lives from my friends ?
Answers
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廾𝗂 @cyrece, welcome to the Community!
- Millions of Game messages are being sent every day across the Games all around the world. Some may get stuck in the system & arrive with a delay, not reach certain devices or platforms or not arrive at all. It’s always worth resending the request or Life, hopefully it will get through eventually & reach your Game.
- Facebook recently made a change to its platform & this means that you might experience issues when sending/receiving Lives and/or messages from Friends as well as with connection. King is aware of this issue & is working to fix it as quickly as possible.
- Stay updated on this matter HERE.
🔻Extra Tips 🔻
- If you have your Game connected through Facebook, make sure that it has access to your Facebook Friends List. This permission will automatically expire from time to time & if the Game doesn't have such access all Lives will remain blocked (go Here for more help & info on this).
- If you play on a Mobile device, make sure that your Game is updated to its latest version (here are a couple of guides on how to keep your Apps updated on Android & iOS).
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
We're sorry for your inconvenience😌 The issue of lives exchanges has already been resolved and you can get rid of this issue by following a few steps.
- Keep the latest version of your device software
- Make sure your game app is updated.
- If you have no problem sending live from your game, follow this, Log out game - Restart device - Open game and log in.
Let me know if your problem is the same after following the steps above.
You will also find more detailed information here.
Thanks!
