Why does it always say error no connection for my gifts and daily wheel

louisedonaghy

Why can I not get my daily spin plus I can’t do my chocolate box it always says error no connection.but I am using my wifi plus I tried using my data

Freddy_

@louisedonaghy Hi and welcome, Please check you device and game are up to date and if playing via a web browser clear the cache. Log out and restart your device and log back in. Also make sure you have at least 2gb of storage space

See if this resolves you issue if not you may have the connection issue that is being looked into

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/320694/why-does-it-always-say-error-no-connection-for-my-gifts-and-daily-wheel

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE 

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/320694/why-does-it-always-say-error-no-connection-for-my-gifts-and-daily-wheel

With such problems on the mobile device, it is usually helpful to turn it off and restart it. This should be done more often with mobile devices. Most apps stay open in the background and put a strain on the device

wykoon

Hi there @louisedonaghy and good day to you.

If you are using both wifi and data at the same time, I suggest that you choose either one. Then disconnect your device (without existing the game if you're playing) from the internet, wait for several seconds, then reconnect back your device to the internet. Play a level. Go back to the event tab and see whether you are able to access the events/challenges.

Please let me know if you still need help with other issues in the game.

Thank you 😊

Mr_Peely

https://community.king.com/en/candy-crush-saga/discussion/320694/why-does-it-always-say-error-no-connection-for-my-gifts-and-daily-wheel

Hi and welcome to the Community!

The issue has been reported by many players already and the Team is already looking in to. So please be patient enough to wait till it gets fixed. As it's a test feature and may be available at some point and sometimes may disappear.

Also refer to this link for more details:

https://community.king.com/en/candy-crush-saga/discussion/304890/extra-moves-wheel-missing-no-free-spins-on-extra-moves-wheel

Have a great day!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/320694/why-does-it-always-say-error-no-connection-for-my-gifts-and-daily-wheel

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

I also noticed the problem in my game and it is a temporary problem. You will receive an error message as soon as you click on events after the game starts, but you will not receive an error message when you click again.

We will report the issue to our team and the issue will be resolved.

Thanks in advance for your patience and support.