Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Lives
Answers
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Hello there @nuttynikkicrushed and good day to you.
If you're playing the game via FB account, this is an on-going issue. Please read below.
- When you press to send or receive a life, you'll receive a prompt to sign in to Facebook.
- Press this prompt and you'll see that a new tab opens in your native browser (this would be Safari on iOS, for instance, and Chrome on Android devices).
- Log in to Facebook through this browser and you'll now be able to send and receive lives.
- Please note that you need to log in again even if you're already logged into Facebook through the game or you have the Facebook app on your device. If you do not log in again here, the send and receive lives feature will not be activated.
Please note that if you clear the cache of your native browser, you'll have to repeat this process. If you have an application that automatically clears the browser cache, this could mean that the issue repeats.
Keep your game updated
Please check for updates to your game regularly. For your convenience, here are a couple of handy guides on how to keep your apps updated on Android and iOS.
We apologize for any inconvenience this issue might cause, and also thank you for your patience. Our hard-working team will have this issue resolved as quickly as possible so that you can continue enjoying the best gaming experience.
Please let us know if you need help with other issues in the game.
Thank you ☺️
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Are you having any problems with lives exchanges?
- Keep the latest version of your device software
- Make sure your game app is updated.
- If you have no problem sending live from your game, follow this, Log out game - Restart device - Open game and log in.
Let me know if your problem is the same after following the steps above.
There are also some issues with lives exchanges due to Facebook issues, you will find the latest info here.
Thanks!
