Game no longer launches

jetmoneypenny

When I click on app, the king word with the orange background shows up, then closes down. This has never happened before. I am using iPad

Spieler_8675309

Hey there, welcome to the forum.

Try restarting your device there, & clear the cache of the app (not data) after that restart.

See if that helps...

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/320850/game-no-longer-launches

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Can you show me a screenshot of the error graph?

Moreover, you can follow the troubleshooting steps according to the link below.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

Thanks!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/320850/game-no-longer-launches

Hi and Welcome to our Community

Clear the cache and cookies on your browser if you still have issues with the game.

If the game then still won't load, please email our Player Support about this from HERE. Remember to enter the same email address that you use for login on your Facebook account, so they will find your account and to avoid an auto reply.

Freddy_

@jetmoneypenny Hi and welcome, Please try to make sure both your device and game are up to date and clear the cache from safari, log out and restart r and then log back in and see if this resolves your issue

Thank you