Can not receive live or request live after update

clevercs07

Hello

After this week’s update, I found I can not receive live or request live through Facebook, but I can login with facebook profile

Can you check this issue?

kiara_wael

Hi and  Welcome to our Community

There is currently an issue with sending and receiving lives for some people, At present this is being investigated and we will update when we have any news on a fix for this

https://community.king.com/en/candy-crush-saga/discussion/314506/receiving-and-sending-lives-via-facebook-not-working

wykoon

Hi there @clevercs07 and welcome to our Community.

Understood that you're not able to receive or send lives after an update.

If you haven't restarted your device after the update, please do so and wait for all the background image to appear properly before you click the "play" button.

Once you're in the game, play a level and access your friends list to send lives.

If the above doesn't work, pls also try and disconnect the device fm internet, wait for several seconds or more before reconnecting back to the internet. Play a level and try to send lives to your friends after that.

I hope the above helps fix the issue temporarily as such issue has been on-going and actual fix is still in progress.

Thank you for your patience and happy crushing 💗🙏🏻

kiara_wael

test