Why do i have sync troubles?

Dimadll

i cannot sync my devices together and this problem has been appeared for many players in my country Syria, noting that i am using iphone , ipad and windows 10 on PC

Freddy_

@Dimadll Hi and welcome, I play via iphone and windows 10 app and normally find that sometimes my iphone will not update till i have restarted the device, not sure why this happens but i would try this to see if it syncs correctly.

Also note that you play via the win 10 app and are doing the pre release levels that these will not update on your phone till the levels are released on mobile and facebook devices

If you still have issues let us know

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/321256/why-do-i-have-sync-troubles

Hi and Welcome to our Community

The Gold Bars do sync across all platforms in all games, but the Boosters do not sync between devices.

Dimadll

No the golden bars do not synchronized and there is difference in levels

Freddy_

@Dimadll Hi again, can you check your game ID on both devices to make sure these match and you are syncing the correct accounts

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thank you

Dimadll

Both on the same Facebook account but it appears that there is a correction error despite that i am connected to internet and other apps , facebook and Safari explorer are working and connected

Freddy_

@Dimadll Hi, if playing through browsers please try logging out of the device that is not syncing correctly and then clear the browser cache from this and restored your device and log back in and see if this solves your syncing issue

Thank you

Dimadll

Hi Freddy

i am playing through candy crush apps on iphone and ipad and not through a browser

Freddy_

@Dimadll Hi again, I appreciate this but as you mentioned safari assumed you maybe were playing via the browser as well. As said i do play via iphone and on other device ie, android phones you can clear the app cache, but on iphones you can not. I have had connection issues in the past for iphone device when clearing the safari browser has helped so it may be worth a shot you have nothing to lose from it

Dimadll

I cleared Safari cache but it doesn’t n’t work

would u plz check if the problem related to the country, Syria, as it is common between my nearby friends