I totally lost my progress on one device

keryn

I lost the game on my iPhone but still have it on my iPad. I’m on level 8028 on my iPad with 92 gold bars. It won’t sync through Facebook or king.. I’m back to the first levels on my phone!!

Freddy_

@keryn Hi and welcome, If you still have your levels on one device this is a connection issue. Try logging out of the game on your iphone and then clear the cache in safari, restart your device and then log back in using the account on your ipad and see if this restores your levels. if on level 1 try playing a level to see if it will force sync

Any issues let us know and we can ask the CM tomorrow to check your account

keryn

That didn’t work. It keeps saying wrong email/password when I log in using my king account. And it’s not connecting to my fb account either?

Freddy_

@keryn Hi again, You must not be connecting to the correct account and this why you have not got the same levels as your ipad. can you not think of any other accounts you may have used for your ipad game.

Post the game ID on here of your ipad game and will ask the CM tomorrow if he can check the account on this

Thank you

Kspearson4rn

I have lost all of my progress. For some reason, it keeps trying to link to my daughter FB account and she does not play candy crush. I can’t get it to sync back to my FB account.

kenya

keryn

I fixed it! It was connecting to a fraudulent FB account. I now have it back on my phone:) wooohoooo!!!

Kspearson4rn

great. I will be glad when I can get my progress back. I’m having candy crush withdrawals 😫

Crazy Cat Lad

Hi @keryn and welcome to our Community!

Happy to hear that it got sorted out already.

If the game connects to a wrong account again in the future, please check the page here for help. Those steps should solve it:

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account