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Unable to send lives
Mike_Lewis
Posts: 8
Level 2
I have read all of your suggestions but am still unable to send lives. I get spinning faces.
Please respond
(EDITED by CM - Personal information)
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Answers
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Hi there @Mike_Lewis and good day to you.
Please refer to the following regarding your issue and I hope it gets fix this time. Thank you for your understanding and patience. Do pay attention to those in bold 🙂
An issue on Facebook is at the moment causing some problems for Candy Crush Saga and other games as well, not only King games.
The shortcut on some player's Facebook profile or settings has disappeared (the game button on your upper right corner on Facebook):
For some mobile players the avatar is no longer showing up or load properly and/ or many friends no longer appear in the game:
We are waiting to get this fixed as soon as possible, but at this moment we have no time frame for when all is back to normal.
Meanwhile:
On mobile you can continue playing as usual even though the avatar is not shown. The game is working correctly besides the missing avatar.
Facebook players, you can try with opening the game through the link below.
👉️ https://apps.facebook.com/candycrush
If you are playing on a Windows PC, you can also play via the Windows app instead of on Facebook. Download it from Microsoft Store HERE, when opening the game connect the game to Facebook to sync your levels and continue crushing where you left of.
If you have issues finding any other King games on Facebook, please try to access the game through the hyper links below. Many of our popular games are also available as a Windows app as well.
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Hello, this is a common issue and is being looked into. Thank you for your patience.
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Hi and welcome mike.
Unfortunately this issue is taking a lot of time and lot of players are suffering from this. At the moment we are just hoping that it might get solved soon.
thanks.
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Hi @Mike_Lewis Welcome to the King Community.
According to your statement, my guess is that the cause of your problem is that the game is not fully connected to the server or the internet is slow. I'm not sure which troubleshooting steps you followed, so I'm asking you to follow some troubleshooting steps below.
- Keep the latest version of your device software
- Make sure your game app is updated.
- Log out game - Restart device - Open game and log in.
Try to solve your problem through the above steps.
Moreover, at the moment some players are facing problems related to lives exchange, you will find detailed information about this in the link above, which has already been provided to you by our game expert @aijaziqbal
Thanks!
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