Candy Crush will not open in FB on my computer

fccsswcnl · December 2020

Every time I try to open the game, this is what I get. This started about 3 months ago. I've tried clearing cache, rebooting, etc. I still get it on my iPhones with current progress as if nothing is wrong. See screenshot below of what I'm seeing. Thanks.

Spinnifix · December 2020

Hello and welcome to our beautiful community

Which window version do you have? It looks like Window 7. Can this be? Because Window 7 is no longer supported. Please switch to Window 10. There you can download the Window 10 app from the Window Store. Then you have no more problems.

Please get in touch !!!

Thank you

kiara_wael · December 2020

https://community.king.com/en/candy-crush-saga/discussion/321733/candy-crush-will-not-open-in-fb-on-my-computer

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

Werner_Cichy · December 2020

https://community.king.com/en/candy-crush-saga/discussion/321733/candy-crush-will-not-open-in-fb-on-my-computer

Check Facebook, Settings, Apps and websites to see if the game is in the active list. If not, you have to activate it.

fccsswcnl · December 2020

First, to answer Spinnifix, looks like I'm running Windows 10 Pro.

Second, to answer kiara_wael, no, on my desktop. Yes, I still have one.

Third, to answer Werner_Cichy, I checked the settings and Crush is active.

Spinnifix · December 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1280452#Comment_1280452

Please download the game from the Window App Store and log in correctly. Then play a level and it will update. Then you are at your level. Good luck

Werner_Cichy · December 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1280452#Comment_1280452

Since you play on the PC with Windows 10 app, have you checked all apps in the Microsoft store for updates? Also check your PC for updates.

Please put the @ sign in front of each name. Or go to the quote on the post, then we will also be notified

fccsswcnl · December 2020

Well, I just opened the game, walked off to grab a cup of coffee, came back 10 minutes later and the game was up ready to go. Guess I just needed to exercise some patience which I don't seem to have much of these days. Thanks for all the advice and everyone have a Merry Christmas and Happy New Year.