Problem with rewards

golfslt41

Got to 7000 and got rewards and went to play and they weren’t there. This has happened more than once and is discusting

lilikoikisses

Hi @golfslt41 and Welcome to the Community!

I often find that if I close out the app out and let the game reload, the prizes appear! It's always good to make sure your app is up to date too! Also, if you are receiving them from the community it can take a day or two sometimes.

I hope this helps!

Freddy_

@golfslt41 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Problems with game / prize not received - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/322410/problem-with-rewards

Hi and Welcome to our Community

Make sure Update your Apps.

If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

johan1082010

Please try contact support.

FlaringCrystal120

Hi and welcome to the community.

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache if using browser.

If it does not work contact player support:

https://soporto.king.com/contact

Thank you, have a great day