Why does it keep losing my games

Cheyennejoy

Says no internet connection but this game is the only one that keeps losing it. I’m beyond frustrated

Freddy_

@Cheyennejoy Hi and welcome, Can you post a screenshot of the error message you are receivng so we can advise you better

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/322487/why-does-it-keep-losing-my-games

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

FlaringCrystal120

Hi and welcome to the community.

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache.

It is under investigation so players will not get this issue anymore, thank you.

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/322487/why-does-it-keep-losing-my-games

Hi.

Welcome to the sweet King community. As you have already been informed, this issue is under investigation. I hope the information provided has been helpful. I will tell you that some players managed to solve it by turning off the internet connection of the device, not turning off the router, only the connection of the device you play on for a couple of minutes with the game open. When I turned on the device connection again everything worked correctly.

Please let us know if this worked for you too.

Thanks and keep enjoying