Country of residence

noyg

I live in Australia but my profile says United Kingdom. Any purchases I make are in Sterling. When converted, this is much more than either paying for this in $US or $AUD. Please advise how I can change back to Australia.

Freddy_

@noyg Hi and welcome, Please see post below for help with changing your country

https://community.king.com/en/candy-crush-saga/discussion/281605/game-profile-shows-wrong-country

Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/322680/country-of-residence

Please contact us if you still have problems with changing your country name

noyg

Thank you all for your help. Unfortunately, I am not able to log out of the game as the settings do not give me that option - any other ideas on how I can change my country - I would be very grateful

FlaringCrystal120

Hello and welcome to the community. You can log out by clicking your game profile than log out. Below is information on handling this situation:

If your game profile with your ranking and all stats is showing wrong country than you are located in, please try these steps to change it to the correct one.

-First remove the connection to Facebook (on the game’s start menu tap the Settings down to the left > Cogwheel > Log out).

-Then create or login to your King account. Tap again the Settings down to the left and then the orange Kingdom icon. Log in to Kingdom if you have a King account already, otherwise start with choosing a nickname, tap save and follow the steps to create an account.

If the game automatically logged in to your King account when disconnecting Facebook, then just continue to the next step.

-Go to the device's settings and make sure both region and language are correct. Both need to be correct. If you for example have chosen Sweden and Spanish on your device, the game can then take Spain as your country.

-Go back to the game and tap the Settings > Kingdom icon and log out from your King account.

-Tap the ranking feature up to the left on the game map and check that the country is correct beneath the avatar.

-Close the game and wait an hour so the country updates in our system.

-Finally open the game and connect back to your Facebook and the country should be updated. If not, then you will need to keep the incorrect country in your game.