Log in issue

dieseljake

Hi the game won’t let me log into my Facebook account there when I try to click on my Facebook it will bring up a different photo and won’t let me log in we’re I left off from when I play the game on my laptop computer

wykoon

Hi there @dieseljake and good day to you.

Please follow the steps below to log out completely before you log in to your FB acc. If you are playing on your mobile:-

1. Click on the FB app, log out from the profile. Then log back into your own profile if it's different from yours.
2. Go back to CCS app, at the bottom of the profile pic, there's an option to log out, click on it and click again on the red log out sign.
3. Then you will have an option to either "play" or "retrieve progress". Click on retrieve progress.
4. Then select "continue with Facebook".

The above steps will help you get back to your Facebook profile. Please let me know if it works and provide screenshot if it doesn't to enable me to assist you further.

Thank you 🙂

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/322753/log-in-issue

Turn the device off once and on again. Log out of facebook in the game and then reconnect the game to facebook.

Freddy_

@dieseljake Hi and welcome, Hopefully the information provided by @wykoon has helped with your issue. if not and someone else has payed on your device please see post below

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

Thank you

sdmndfghkamcr

https://community.king.com/en/candy-crush-saga/discussion/322753/log-in-issue

Welcome to King Community.

Thanks for playing this game.

You can check to learn guides around King Community here.

Hope you have a nice day.