Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Missing bars
Answers
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Hi and welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in.
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I did all of those steps and nothing happened
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@bbarrett Hi and welcome. Unfortunately the community can not deal with gold bar issues for this you will need to contact customer support
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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Hello, please contact Player Support by using the link below:
How to find ID:
Open the game and tap the 'My Profile' on the Start Menu:
You can also tap the Settings in the right upper corner on the game map...
...and select the 'My Profile' button here.
On your game profile page, double tap the King logo above...
...the logo should disappear to reveal your Game User ID:
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