Hello... I changed my mobile as the touch screen in my old mobile didn't work. I have logged in a ne

Ragh2406 · December 2020

Hello... I changed my mobile as the touch screen in my old mobile didn't work. I have logged in a new mobile yday. It's really annoying after knowing that all the Boosters I had collected earlier has gone. Please tell me why the Boosters colled by me are not saved? This is really annoying and irritating. Please help me to get all the Boosters I had collected.

Bring an option to report any issues through the App.

wykoon · December 2020

Hello there @Ragh2406 and good day to you.

There are a couple of reasons you may lose sight of the boosters in your game. The two main reasons are that:

You are no longer connected to the profile in which the boosters are visible: you may share your device with someone else and be on their profile, or you can possibly have more than one account, or just got accidentally disconnected from your profile. We can help you out then! (oh yes!)
You have a new phone or accidentally deleted the booster data permanently (oh no!)

Unfortunately, the boosters are not recoverable as it is stored in your local device instead of the game server. The only way is to use the boosters stored in old phone but your old phone is not workable. Thus, leaving no choice for you except to build it back from scratch.

If any of the boosters were recently purchase and yet to be used, you may contact King Support center by clicking on the contact us button at the bottom of this page and provide them details for purchase including receipt to recover those boosters.

Please let us know if you need help with other issues in the game.

Thank you and keep playing 🙂

Sameeksha3 · December 2020

Hi @Ragh2406

Welcome to the community!

Please see this information, and I hope it helps!

If you have recently acquired a new phone or tablet, this guide should help you transfer your game progress from your old device.

Before moving to your new device, you need to make sure you go through a few simple steps first. These steps will work either on an iOS device or an Android device.

Enter the game on your old device.
Back up your progress and connect to Facebook or to the Kingdom.
Install the game on your new device.
Open the game and connect it back to Facebook or the Kingdom.

All your game progress and Gold Bars should be transferred to your brand-new device!

By connecting to Facebook or Kingdom, you are synchronizing your progress with our game servers. Therefore, your progress and gold bars will be easily transferred between your devices.

If for some reason the progress and gold bars do not transfer, try contacting us (by clicking 'contact us' button below) where we can help you get them back.

Boosters, extra lives, and extra moves are not saved on our servers, they are saved locally on the device on which they were purchased. This means, unlike Gold Bars and level progress, they won't transfer across to your new device.

Fortunately, if you still have access to the old device, everything will still be there. Why not head on back over and use up those boosters to power through some levels before switching to your new device?

Always remember that we never recommend storing too many boosters on your device. We offer a variety of ways to get free boosters every day so there is no need to stockpile them. Use them to get past those tricky levels!