Game won't load

mikeswoman2645

When I log on, I get a screen that says, "Loading..." and nothing happens.

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/323172/game-wont-load

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

And it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

🌶 Hot topics here right now in Candy Crush Saga! 🔥

🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟

🍭 Have a nice and safety day! Sugar Crush! 🍭

wykoon

Hello there @mikeswoman2645 and good day to you.

Please check for updates of the app and update it accordingly. Then refresh the app by restarting/rebooting the device.

Alternately, disconnect your device from the internet without exiting the game, wait for at least a minute and reconnect back the device to the internet.

Please let us know if any of the above works for you and if you need help with other issues in the game.

Thank you and happy holiday ☺️