Help please - lost all progress

Paddysmum

I recently received a new ipad which I set up. I was not logged into facebook on my old ipad. When I went onto candycrush and Sugarsmash on my new ipad i logged on via facebook. I have now lost all progress in both games on both devices - how can I get them back please?

Freddy_

@Paddysmum Hi and welcome, Please see post below for help with getting your levels restored. Are you sure you have connected to the correct account

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank You

wykoon

Hello there @Paddysmum and good day to you.

Please refer to the following article about transferring your progress to your new device. Hope it helps and works for you.

Use either a King profile or Facebook to easily switch between devices and access your game progress and Gold Bars wherever you play. Boosters and extra lives however, are always stored locally on the device you received them on, so they won't move across devices.

There is a King profile option in your settings menu. Look out for the 'Sign-up with email' prompt, and you can keep your social media separate from your gaming, but still benefit from thousands of other King players who can send you lives.  

• Open your game on the old device and choose the 'Sign up with email' option.
• Now choose an avatar and nickname. 
• Then (and don't skip this part!) enter your email address, choose a password and that's it – you now have a King account.
• Open the game on your new device, choose the 'Already have a King account/login with email' using the email address and password you just saved. Now you're good to go! 

 If you have a Facebook account simply follow these steps: 

• Open the game on your old device.
• Click on the blue Facebook Connect button.
• Make sure that you have Facebook active on your device and that you're linking to the right profile (worth bearing in mind, if you share your device with another Facebook user)
• Now open the game on your new device.
• Click on the blue Facebook Connect button, enter your Facebook email and password and off you go!

Please let us know if you need help with other issues in the game.

Thank you ☺️

Freddy_

@Paddysmum Hi Again, May have misunderstood you but if this does not work you will need the first post to get your levels restored. Sign out of both devices

You old device was your game saved with a king account, if so sign out of this game and enter your king account details and see if this brings up your saved progress. If this does then if you sync your game to your facebook account on your old device. you accounts should be linked. Then go to your new device and log in with your facebook or King account details and this should sync your levels to your new device

You need a PC to sync accounts

Can I sync my progress between Facebook and King.com?

Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.

To sync your progress with King.com, please complete the following steps:

• Go to the King website at King.com
• Log in using your existing King profile, or create a new King profile if you don't already have one.
• Click on the ‘Settings’ icon
• Select ‘Account’
• You will be prompted to confirm your password
• Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
• Once complete, your progress will be updated across all King games on King.com

Thank you