Glitch?

Msz_Jai

Hi,

When I attempt to open the app it acts as if it will open then it automatically cuts off. How can I open the app without uninstalling and reinstalling and losing all my progress?

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/323440/glitch

Check your game for updates.

Turn your device off and on again.

Disconnect your device from the internet and reconnect it.

If that doesn't help, please give us more information about the device you're playing on.

Msz_Jai

I’ve done that. I have an iPhone XR.

wykoon

Hi there @Msz_Jai and good day to you.

Besides the suggestion mentioned by Mr Werner, please check updates for the app and update it if you haven't do so. Thereafter, please refresh the apps by restarting your device.

Do ensure that your device have at least 2GB to ensure the updates is not interrupted.

Please let us know if any of the above helps and if you have other issues in the game.

Thank you ☺️

Msz_Jai

Hi,

I’m still not able to open the app. I’m using the app on my phone. There are no current updates available, I’ve restarted my phone as well.

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/comment/1317743#Comment_1317743

Something might have happened on the King Server over the holidays. Before doing a new installation, wait a little. Your score will be restored if you are logged in with your Facebook or King account. Only your boosters will be lost. Wait a little longer.

johan1082010

please follow what @Werner_Cichy said.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/323440/glitch

Hi and Welcome to our Community

Please check this page for help

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device