Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
All friend sent lives lost along with all game bonuses missing
happylilpeon
Posts: 2
Level 1
in Support
On a recent log in to play, I noticed that all of the lives I had been sent by friends were missing. All item perks I had saved were gone as well. I logged out of the game and back in which restored the level I was on bit all extra lives and perks wee still absent. Any idea if they are working on an issue with this?
1
Answers
-
@happylilpeon Hi and welcome, In the case of mobile devices your boosters and lives are stored on the device itself. So if your device or game crashes, you uninstall or even change device your boosters and lives can be lost and are unrecoverable, unless you had any unused purchased boosters and then you can contact customer support from your game regarding these.
Just go to settings, then help center and send them an email
Thank you
0 -
Hi and Welcome to our Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
0 -
-
If you have reinstalled your game or have completely reset the device, the boosters and lives will be deleted. These are temporarily stored on the device. Only your score and the gold are saved. If you have bought boosters, you can complain directly to king support.
0
