Why does my game go back to the home page from the orange page with the word King? I cannot start it

GermGerm

I cannot play Candy Crush. It goes to the orange page with the word King then it goes back to the home page every time. My game app is updated.

Freddy_

@GermGerm Hi and welcome, Please check your game is up to date and clear your browser cache Important , log out and restart your device and then log back in and see if this resolves your issue.

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/323954/why-does-my-game-go-back-to-the-home-page-from-the-orange-page-with-the-word-king-i-cannot-start-it

Hi and Welcome to our Community

Please check this page for help

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

GermGerm

My Ipad is updated. Sorry for the multiple questions. Is the only option to uninstall and restall? Then I will lose all my boosters.Rebooted many times too.

Freddy_

@GermGerm Hi, have you cleared your safari cache and restart the device. I know you are playing via the app but for some things clearing the safari cache helps

You can also back you device up to the iCloud or iTunes and then when you restore from this back up you get your boosters as well, but this is not guaranteed but does work most of the time

Thank you

GermGerm

Cleared safari but it is still the same. Someone posted there is currently a problem with Ipad players. I guess I just have to wait to see if it will work later, it has been for two days so far. Dare not try to back up in case boosters disappear. Thank you for your reply.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1332615#Comment_1332615

Welcome to the King Community.

We're sorry for your problem and that problem is app crashing. For this problem you need to follow the above troubleshooting steps. Let me know if your problem is the same after following the steps above, moreover I'm not sure if there is any problem with the latest version of iPad.

Thanks!