Reward missing

jdmitchell

I was supposed to get one of those one hour timer awards for completing something. I clicked on claim prize and nothing ever showed up. I can't find it anywhere. Any ideas?

Freddy_

@jdmitchell Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

johan1082010

Try contact us.

wykoon

Hi there @jdmitchell and Happy New Year to you.

I think you are referring to the F5 team reward, which reward the team members a 1 hour of color bomb plus 1 hand switch and 1x1hr wrapped + striped candies, 1x1hr color bomb, 1xUFO when you reaches the 2nd and 3rd legs respectively.

I'm guessing that you've missed these rewards because you either play too slow or you've been inactive for quite sometime, whereby your members may have completed the whole 7K few times before you are able to claim those prizes. It happens to me before when I got stuck at a level for too long and I'm not able to claim those prizes although it technically shows I did.

I hope you are able to find some insights on my answer above. Please let us know if you need help with other issues in the game.

Thank you 🙂

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/323986/reward-missing

It may be, as already mentioned, that you were too slow and did not play for a while. But it is also possible. That when I pick up the bonus on the PC or in the Win 10 app, it is displayed on the mobile device, but is no longer credited. If this is not the case for you, you should contact King Support.