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Unable to log in
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ruachvirani
Posts: 1 Newbie
in Support
I am at 1700 plus level. I logged off and trying to log in but not able to log in back. I’m getting this error” There was a connection error. Try again in a bit. My internet connection is amazing and do not have issues with it. I even uninstalled and installed the game again. But still same error. My email is payalamlani@gmail.com.
Please advice! Thank you !
Answers
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Hi there @ruachvirani and Happy New Year to you.
I believe you're getting the message below.
The issue is still under investigation and the tech team is doing what they can to find a solution for this. We will post any updates and more info about this here as soon as we have any news on this.
If you have other device, please log in to Facebook and Win10 via computer to continue playing your game.
Thanks for your patience!
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@ruachvirani Hi and welcome, As you have already tried to uninstall
This is the full information from a CM regarding this issue
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thank you
